Online Customer Retention – Useful Tips

Online Customer Retention – Useful Tips

1. Surprise your Customer

We always look forward to great surprises on special occasions. We all love surprises.

When it comes to nurturing your customers, think of a valuable offer that you can offer them – without their knowledge. Build trust in them to make them visit your EStore or Website during festival seasons.

Surprises come suddenly. They’re not planned. Surprise packages or offers don’t have to cost you a fortune.

Psychologically, scientists say that surprise is good for the brain. It also brings pleasure. It’s the spice of life. Don’t wait until your customers make a request. Step out and surprise them.

Reciprocate good gestures. Surprising your customers will inspire them to leave honest feedback about your product, and brand. Trust me, this is priceless.

Surprising offers make your customers feel like they’re part of something bigger.

Offer your customers free gifts and discounts when they aren’t expecting it. This will definitely change the lens through which they see your business.

2. Set Customer Expectations

Give your customers something to look forward to.

Customer service has gone beyond attending to inquiries and complaints, you also need to meet their expectations – even when you didn’t get their feedback.

But, it’s hard to satisfy someone you barely know. So, get to know your customers intimately. Understand what they desire most, and use these pointers to set expectations.

As you set and meet customer expectations, you’re empowering them. According to the Harvard Business Review, “customers want to be empowered, not controlled. You have to act with empathy.”

One of the ways to set and meet customer expectations is to be honest when making a promise.

As marketing consultant, Roy Hollister Williams puts it, “the first step in exceeding your customers’ expectations is to know those expectations.”

For instance, be conscious of what you promise in your response time and keep to it. If you promise to deliver product 30 minutes after order, just do that.

Better yet, you can deliver in 25 minutes time. You must not go below expectations.

Promise what you can do. Set expectations that you can meet. In the event that you’re not able to meet expectations, apologize and compensate your customers. Compensation is not enough.

3. Build Trust through Relationships

Successful businesses are built on trust. When two people are involved in a business, if there is no trust, the business dies.

And there are only two persons in your business:

You and the customer.

Seeing how important trust is to your business, you’ve to consciously make attempts to promote trust. As you initiate relationship with new and existing customers, you give them the opportunity to trust you.

Ideally, when you’re looking to build trust, use the customer behavior data to deliver enormous value in your product. That way, they will continually nod and accept your recommendations.

According to a new report by EY and Forbes Insights, “marketers should use data to build trust with customers.”

The moment customers discover that you’re not trustworthy, they will switch to your competitors. Nothing scares customers away like bad experience. Worse, they’ll spread the negative news with others.

The commitment of your customers will be firm when trust increases.

A survey conducted by Concerto Marketing Group stated that 83% of customers will recommend your brand to others if they trust the brand. While 82% will stick to your brand if they trust it.

Looking for a Website / EStore for your business. Please visit https://www.BuildYourEstore.com for more details

This Post Has 35 Comments

  1. Hello, Neat post. There is a problem along with your site in internet explorer, could check this?
    IE nonetheless is the marketplace chief and a big section of other people
    will leave out your magnificent writing because of this problem.

  2. It is in reality a nice and helpful piece of information. I am glad that you simply shared this useful information with us.

    Please stay us up to date like this. Thank you for sharing.

  3. Hi, always i used to check weblog posts here in the early hours in the dawn, for the reason that i enjoy to learn more and more.

  4. You made some good points there. I looked on the internet to find out more about the issue
    and found most individuals will go along with your views on this site.

  5. I read this paragraph completely concerning the difference of hottest and preceding technologies,
    it’s remarkable article.

  6. Hi, all the time i used to check webpage posts here in the early hours in the daylight, as i enjoy to
    gain knowledge of more and more.

  7. Wow that was unusual. I just wrote an very long comment but after
    I clicked submit my comment didn’t show up. Grrrr… well I’m
    not writing all that over again. Regardless, just wanted to say great blog!

  8. I’m pretty pleased to uncover this website. I need to
    to thank you for ones time due to this fantastic read!! I definitely savored every part of it and i
    also have you book marked to look at new stuff on your site.

  9. Hello! Do you know if they make any plugins to help with SEO?

    I’m trying to get my blog to rank for some targeted keywords
    but I’m not seeing very good gains. If you know of
    any please share. Many thanks!

  10. Awesome write-up. I’m a regular visitor of your site and appreciate you taking the time to maintain the nice site. I’ll be a frequent visitor for a really long time.

  11. I’m just writing to let you understand of the fine encounter our princess obtained reading through your webblog. She discovered too many details, which included how it is like to possess an ideal helping mood to get other folks quite simply grasp several complicated issues. You really exceeded her expectations. Thanks for giving those interesting, trusted, edifying and unique tips about the topic to Janet.

  12. It’s appropriate time to make some plans for the longer term and it’s time to
    be happy. I have read this publish and if I could I want to suggest you few attention-grabbing issues or advice.
    Perhaps you could write subsequent articles relating
    to this article. I wish to read even more issues about it!

  13. Hey would you mind sharing which blog platform you’re using?
    I’m going to start my own blog in the near future but I’m having a hard time choosing between BlogEngine/Wordpress/B2evolution and Drupal.
    The reason I ask is because your layout seems different then most blogs and I’m looking for something completely unique.
    P.S Apologies for getting off-topic but I had to
    ask!

  14. Thank you for the auspicious writeup. It in fact
    was a amusement account it. Look advanced to
    far added agreeable from you! By the way, how can we communicate?

  15. Does your website have a contact page? I’m having trouble
    locating it but, I’d like to shoot you an e-mail. I’ve got some recommendations for your blog you might
    be interested in hearing. Either way, great blog and I look forward to
    seeing it improve over time.

  16. My spouse and I stumbled over here different web page and thought I might as
    well check things out. I like what I see so i am just following you.
    Look forward to looking at your web page for a second time.

  17. My partner and I stumbled over here by a different web page and
    thought I might check things out. I like what I see so i am just
    following you. Look forward to finding out about your web
    page yet again.

  18. I loved as much as you’ll receive carried out right
    here. The sketch is tasteful, your authored subject
    matter stylish. nonetheless, you command get got an nervousness over that you wish be
    delivering the following. unwell unquestionably come further formerly
    again as exactly the same nearly a lot often inside case you shield this hike.

  19. Wow, awesome weblog structure! How lengthy have you ever been running
    a blog for? you make blogging glance easy. The whole glance of your website is fantastic, as well as
    the content!

  20. fantastic points altogether, you simply received a brand new reader.
    What may you suggest in regards to your post that you made some
    days in the past? Any sure?

  21. I have been browsing online more than three hours today, yet I never found any interesting article like yours. It is pretty worth enough for me. Personally, if all site owners and bloggers made good content as you did, the internet will be much more useful than ever before.

  22. Hiya, I’m really glad I’ve found this information. Nowadays bloggers publish just about gossip and web stuff and this is really irritating. A good blog with interesting content, that’s what I need. Thank you for making this site, and I’ll be visiting again. Do you do newsletters by email?

  23. Hello, Neat post. There’s an issue with your site in internet explorer, would
    check this? IE nonetheless is the market chief and a big portion of other people will pass over your fantastic writing because of this
    problem.

  24. Thank you for another magnificent post. The place else may just anyone get that
    kind of information in such an ideal means of writing?
    I’ve a presentation subsequent week, and I am at the look for such information.

  25. all the time i used to read smaller posts which also clear their motive, and that is also happening with
    this paragraph which I am reading at this time.

  26. Excellent article. Keep posting such kind of information on your page.
    Im really impressed by it.
    Hello there, You have done a great job. I will definitely digg it and individually recommend to my friends.
    I’m confident they’ll be benefited from this site.

  27. I believe this is among the most vital info for me.
    And i’m glad studying your article. But should commentary on some basic
    issues, The site style is great, the articles
    is in reality nice : D. Just right job, cheers

  28. Hey there! This is my first visit to your blog!
    We are a group of volunteers and starting a new initiative in a community in the
    same niche. Your blog provided us useful information to work on. You
    have done a outstanding job!

  29. Wonderful beat ! I would like to apprentice while you amend
    your site, how could i subscribe for a blog
    site? The account helped me a acceptable deal.

    I had been tiny bit acquainted of this your broadcast provided bright clear concept

  30. You are so cool! I do not suppose I have read through anything like this before.

    So nice to find somebody with a few genuine thoughts on this subject
    matter. Really.. many thanks for starting this up.
    This web site is one thing that’s needed on the web,
    someone with some originality!

  31. Hello there I am so glad I found your site, I really found you by accident,
    while I was searching on Digg for something else, Anyways I am here now and would
    just like to say thanks for a marvelous post and a all round exciting blog (I also love
    the theme/design), I don’t have time to browse it all at the minute
    but I have bookmarked it and also added your
    RSS feeds, so when I have time I will be back to read more,
    Please do keep up the fantastic work.

Leave a Reply

Close Menu
× WhatsApp - Online